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Boise, ID (PRWEB) November 16, 2012
One of the worst things that can happen during casino customer service training is a dull presentation that puts employees to sleep. Robinson & Associates, Inc., has announced five tips that will help casinos avoid that problem and get the most out of their training investment.
When I think about dull training, I cant help but picture Alan Greenspan, the former chairman of the Federal Reserve, and hes precisely the kind of facilitator casinos dont want, says Martin R. Baird, chief executive officer of Robinson & Associates, a guest service consulting firm to the global gaming industry. Greenspan spoke with his head down and he mumbled into the microphone. At times he was hard to follow. And everyone in the audience had to read between the lines because he never addressed any issue directly.
Baird suggests casinos take the following tips to heart so that they can avoid employee training sessions that are a waste of time and money.