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Sauget, Illinois (PRWEB) October 13, 2012
On Friday, October 12, 2012, FW Warehousing , a St. Louis third-party logistics provider serving a wide range of local, regional and national customers, officially kicked off the start of a new open-book management system utilizing The Great Game of Business, according to Mark Cusumano, President and CEO of FW Warehousing.
We celebrated the kickoff of The Great Game of Business with a barbecue for all our associates Friday, Cusumano said. Its been a long time in the making and involved extensive research, planning and systems upgrades, but finally were ready to start the Great Game. FW has been in the warehousing business in St. Louis since 1949 and weve been in the third-party logistics (3PL) business for more than 25 years. Weve seen a lot of changes in St. Louis third-party logistics and warehousing and more widely throughout our entire industry over the years. However, The Great Game of Business may represent the most significant transformation for our business going back to our founding.
We want to take FW to the next level, Cusumano continued. To be elite to be considered best in class not just good but great not just locally but industry wide, we need to engage everyone on the FW team in our business plan and focus everyones efforts on improving our efficiency and effectiveness to better serve our customers. Everyone from the guys sweeping out trailers to the forklift operators to the customer service representatives to our supervisors, managers and directors need to take ownership and take pride in their piece of the customer experience here at FW. Were using the framework of the Great Game of Business to set goals equally weighted between financial performance and customer satisfaction and implement a number of games and incentives to help train, motivate and ultimately achieve our goals. Its all about continuous improvement for the company, for our various departments and work teams and for our associates. We want all our people to have a voice in saying how our company is run and have a stake in the financial outcome. We want to give them the knowledge they need and empower them to make good business decisions and tackle the business challenges they face in their day-to-day work life with team spirit, cooperation and collaboration.