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FROM: Dave Avery
  This post has been edited See history
SUBJECT: The 2012 Annual User Experience Management Survey: Service Level Agreements
KEYWORDS: Service level agreements, SLA, user experience management, user performance
Challenges and Opportunities in User Experience Management

VNM09252012 - Knoa Software, Inc. ( hosted a webinar entitled “Service Level Agreements are Broken – Best Practices and New Tools Close the Gap between IT, Vendors and Enterprise Application Users.” The webinar covered topical issues about Service Level Agreement challenges and reviewed the best practices and new technologies which can positively impact business operations during new release deployment. Download the full whitepaper at

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