Where there's a will there's a way. When I was working in Silicon Valley, my company had a meticulously and proactively maintained information section available to our customers. It was called "known problems and solutions" and it gave customers the information about the known problems, and the solutions to address those problems. Every group in the company worked in harmony, to provide these solutions to the customers. We were a united front because all the groups had a common interest - the betterment and success of the company.